Refund policy
Return & Refund Policy
We have a 15-day return policy — you have 15 days after your item is delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need your receipt or proof of purchase.
Single cards: If a card's condition doesn't match what you ordered, we'll gladly accept a return — just contact us and we'll ask for photos to confirm. For single cards sent by untracked First Class Mail (where there's no delivery scan), your 15-day window starts from the date we ship.
How to start a return Email us at sales@pisquaredgaming.com to request a return. If your return is approved, we'll let you know how to send the item back to:
Pi Squared Gaming PO Box 392 Dobbs Ferry, NY 10522
Items sent back to us without first requesting and receiving an approved return will not be accepted.
Damaged, defective, or wrong items Please inspect your order as soon as it arrives and contact us right away if anything is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Non-returnable items We can't accept returns on:
- Sealed product that has been opened or resealed (booster boxes, booster packs, Elite Trainer Boxes, bundles, etc.)
- Sale or clearance items
- Gift cards
If you're not sure whether your item qualifies, contact us before sending anything back.
Exchanges The fastest way to get what you want is to return the item you have and, once the return is approved, place a separate order for the new item.
Refunds Once we receive and inspect your return, we'll let you know whether it's approved. If approved, we'll refund your original payment method within 10 business days. Please remember that your bank or card issuer may need additional time to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at sales@pisquaredgaming.com.
Questions? Email us any time at sales@pisquaredgaming.com.